Workshop Cancellation Policy


  1. The workshops at Rosey Cloud are enrolled on a first come first serve basis. Registration fees must be paid within 24 hours or seats will be automatically released. Your seat is not guaranteed until payment is made and receipt confirmed.
    Rosey Cloud工作坊將以「先到先得」的方法接受報名,報名費必須在留位後 24小時內支付,否則報名將自動取消,當客人付款後,會收到我方的確認收據,方為報名成功。
  2. Payment can be made in person or online (via Payme, FPS or HSBC transfer).
    付款方法可親身或透過Payme、轉數快FPS 或匯豐銀行網上付款。
  3. Please provide accurate enrollee name(s) as well as a contact telephone number, so that Rosey Cloud can contact the participants if necessary.
  4. Please arrive at least 5 minutes before the workshop starts. To make sure everyone has enough time to enjoy their session, each workshop will start promptly at the time stated.
    為確保每位參加者有足夠時間享受及完成整個課程,工作坊會在規定的時間準時開始, 請各參加者提前最少 5 分鐘到達。
  5. Please do not consume any food items on our premises.
  6. Participants must comply at all times with the health and safety policies instructed by the workshop conductor. Failure to do so will result in you being asked to leave the workshop without any refund.
  7. We reserve the right to use photographs and videos taken by our Studio Team for training and/or promotional purposes. If you do not consent, please let us know at the point of enrolment.
    工作室有權將所拍攝的照片和視頻用於培訓和 / 或宣傳的用途。如不同意者,請於課堂前提早告知。
  8. All our workshops are non-refundable. Please make your purchase with this in mind.
  9. Please inform us as soon as possible if you know you will not be able to make it to the workshop. With more than 48 hours notice in advance, we will reschedule your booking only once, to another workshop at a mutually convenient time within 30 days. Each late cancellation with less than 48 hours notice will incur a HK$100 rescheduling fee, to be paid at time of rescheduling. If cancellation occurs on the day of workshop or participants are ‘no show’, no rescheduling of your workshop will be offered.
    如參加者未能如期參與課程,請盡快通知本工作坊。於課堂開始48 小時前通知本工作室,可重新安排於 30 天內參加所預訂同等課程一次;如參加者在 48 小時內通知本工作室延遲或取消課程,我們會收取港幣 100 元行政費用,付款後才重新安排課程。 如當天通知取消或沒有出現的情況下,將不會重新安排課,預付之課堂費用將不會退回。
  10. We reserve the right to cancel your workshop seat if you are 20 (or more) minutes late and we determine that we won’t have enough time to accomplish your workshop product. No rescheduling of your workshop will be offered in this case.
    如參加者遲到 20 分鐘(或以上)在我們確定沒有足夠時間完成製作品時,我們保留取消有關課堂的權利。在此情況下,不會給予重新安排課程。
  11. If you are no longer able to attend your workshop, you are welcome to find another person to take your seat. Please just make sure to inform us of the name and contact details changes on the booking.
  12. If a workshop has to be cancelled or rescheduled due to inclement weather, Rosey Cloud will notify the participant(s) of the arrangements as soon as possible. Generally, if Typhoon Signal Number 8 (or above) or red/black rainstorm is hoisted or still hoisted on or after 14:00, workshops that day will be cancelled. Workshops will continue as usual three hours after the signals/warnings have been cancelled, if lowered before 13:00. Rosey Cloud may decide whether to continue the workshops according to the actual situation. If bad weather affects a booking, it will be rescheduled at no cost to customers.
    工作坊如因惡劣天氣而取消或改期,Rosey Cloud會盡快通知各參加者有關安排。 一般情況下,如8號颱風(或以上)或紅黑暴雨信號在下午2時或之後懸掛或仍懸掛,當日之全日課堂將取消。 如信號/警告在下午1時之前除下,工作坊將在信號/警告取消三小時後照常舉行。 Rosey Cloud將視乎實際情況決定課堂是否如常舉行。如因惡劣天氣而取消課堂,將免費為客戶重新安排。
  13. If we have to cancel or postpone a workshop due to unexpected circumstances, we will offer you an alternative date or 100% refund. Affected parties may choose to reschedule or keep the workshop fee as credit to be used at Rosey Cloud’s retail space within six months.
    如工作坊出現突發情況下,須要取消或推遲課程時,我們會安排其他日期或全數退款。 參加者可以選擇重新安排或保留費用,有效期為六個月。
  14. Any workshop credits may be used as credit towards other workshops or products.
  15. The above Terms and Conditions and Cancellation Policy are subject to change at the discretion of Rosey Cloud Limited.
    以上條款及取消政策會由 Rosey Cloud Limited 酌情更改。
  16. Rosey Cloud reserves the right to make the final decision in the event of any dispute.
    如有任何爭議,Rosey Cloud 會保留最終決定權。
  17. If there are any discrepancies between the English and Chinese version of the Terms and Conditions, then the English version shall prevail.